Admin Console

Manage site requests, live sites, users, content, announcements, and day-to-day operations from one cleaner workspace instead of bouncing between disconnected admin tools.

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Tenant Setup

Use this area to launch and brand this school only. Start with the logo, contact email, and public support routing before you edit content or enable displays. Footer links are optional.

Launch checklist

These items update live from the form. Finish the checked items first, then open tenant content and the public pages.

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Open tenant content Open tenant help Preview public contact page
Branding Setup Tenant Content Tenant Help Public Contact Page Open Displays

Display boards

These are the screens the school can turn on for TVs or wallboards. The controls below change only this tenant.

Helpdesk Chat Wallboard

Queue board for live support. Copy the URL after generating it below.

Ticket Display

Public ticket queue board for the school.

Shoutout Display

Recognition screen for student wins and shoutouts.

Guest Live Chat

Allow guests to start live chat when staff are available.
Open Full Display Settings
School logo preview
Drop a logo here or click to browse PNG, JPG, WEBP, GIF, or SVG up to 5MB. Uploads and saves immediately.
This updates the tenant header, footer, and login branding.
Partner logo preview
Drop a partner logo here or click to browse Optional. Use this for a district or partner mark.
Optional. Use this for a district or partner mark.

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Pending Requests

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Denied Requests

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Live / Draft Sites

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Published Posts

Run The Day From One Place

Use the console like a real operations desk: clear the queue, manage people, publish content, and jump straight into the part of the system that needs attention right now.

Quick Actions

Jump straight into the task you are most likely to do next.

Operations Workspace

Requests, sites, users, posts, shout outs, and announcements in one place, with the queue still front and center.

Analytics
Operations: Requests, Tenants, Sites, Reporting People: Users Content: Blog, Shout Outs, Announcements

Branding and Contact

Upload the logo for the active site on this host. This section also connects contact email, optional footer links, and support routing for the same school or root site.

Updates the tenant header, footer, and login branding.
Optional. Use this for a district or partner mark if needed.
Open full branding setup Edit tenant content

No requests here right now

The queue is clean. Approved requests are out of the way unless you explicitly choose to show them.

Tenant Control

Provision new school instances, manage license state, and pause or reactivate tenants without touching SQL.

Total Tenants 0 All provisioned school environments.
Active 0 Tenants currently marked active.
Expiring Soon 0 Licenses expiring in the next 30 days.
Suspended / Disabled 0 Tenants that need attention before they can operate normally.

1. Tenant Identity

Set the school name, slug, host name, and operational status first.

Leave blank for a new tenant and it will default to slug.school-domain.com.
Use wildcard if the domain already points at this platform. Choose Cloudflare if you want the system to try creating the record automatically.

2. Branding and Contact

These fields control what students, staff, and visitors see.

Branding setup quick start

Use this section to set the tenant logo, optional footer links, public contact email, and support/contact URLs. These changes only apply to this school.

Upload logo Set contact email Edit footer text

Where to add the school logo

Drag a file into the school logo box below, or click it to browse. That logo updates the tenant header, footer, and login screen for this school only.

Go to logo upload Partner logo

Contact form routing

This is the address that receives messages from the public tenant contact form. Leave it blank to use the support email instead.

Jump to email field

Logo and branding

Drop a school logo here to update the tenant header, footer, and login branding. This is the first place to change when you launch a new school.

Tenant logo preview
Drop a logo here or click to browse PNG, JPG, WEBP, GIF, or SVG up to 5MB. Uploads and saves immediately.
If you only do one branding step, do this one. It updates the header and footer for this tenant.
Partner logo preview
Drop a partner logo here or click to browse Optional. Same upload behavior and file limits as the school logo.
Use this only if the school wants a second brand mark. It does not replace the school logo.
This is where the public contact page sends messages. Leave blank to use the support email.
These appear in the Live Links section of the footer on this tenant only.
These emails will be attached as tenant admins if the accounts already exist.

3. Displays and Defaults

Choose what the school gets on day one and what should appear on TVs or room displays.

Allow guests on this tenant to start live chats when staff are available.
Display links are tenant-specific and can be copied once the tenant domain is set.

4. License and Launch

Track the commercial term, onboard the school, and prepare the welcome handoff.

Support and Handoff

Use these links when the tenant needs help, when you want to test the tenant experience, or when you need to hand them off to your platform support.

Open Tenant Help Contact Platform Support Open Tenant Contact Page
Public tenant contact messages go to the tenant’s configured contact email. Platform support stays on your InfoTech RI contact page.
Edit Tenant Content
Download a JSON snapshot of the selected tenant for backup or handoff.
Copy this after provisioning. It includes the tenant URL, login handoff, and onboarding link.
Advanced launch actions
No tenant selected yet. Start a new one or click Edit on an existing tenant below.

5. Tenant Accounts

Add people to this school, assign permissions, and keep the tenant access separate from your root site.

Use this to add staff, student, or support accounts directly to the selected tenant.

No tenant accounts yet

Add the first login to this school above.

Tenant Snapshot

A quick read on the tenant you are editing.

NameNone selected
Domain—
Status—
Onboarding—
License—
Displays—

Quick Tips

1. Fill the identity fields first so the tenant resolves correctly.
2. Set branding and contact info before sending the welcome email.
3. Use Advanced launch actions only when you are ready to force a state change.

No tenants matched

Try a different filter or start a new tenant above.

Certification Catalog

This list controls the official credentials staff can map submissions to. Students no longer pick from this list directly.

Rank Thresholds

Ranks now come from Power Score thresholds. Change the score floor or add new rank levels here.

No sites matched

Try a different filter or search term.

No posts matched

Nothing to moderate in that filter.

No shout outs matched

Try a different filter or search term.

Create User

Create one login account, assign an access role, and optionally set a temporary password.

This uses the same admin user manager as CRM and also creates or updates the linked customer record.

Import Users CSV

Bulk create or update users with the same backend used by CRM.

Columns: full_name, email, phone, organization, role, temp_password
Download Template
No CSV loaded.
Bulk actions apply to the users currently shown below.

No users matched

Try a different search or filter.

Days from publish time.
Use logged-in only for internal reminders.
Live starts showing as soon as you save.
Popup Preview

Nothing ready yet

Draft the message above to preview what people will see on first load.

No announcements yet

Create one above and make it live when you are ready.

Ticket Audit

Quick operational visibility for open work, aging tickets, and current queue pressure.

Open Tickets 0 Current tickets not yet in a final status.
Unassigned Open 0 Open tickets that still need an owner.
Aging 3+ Days 0 Open tickets older than three days.
Finalized 0 Tickets already closed into a final outcome.

Oldest Open Tickets

Site Health Checks

Ticket Status Breakdown

Ticket Category Breakdown

Handbook Completion

Homepage Spotlight

Swap a homepage callout without editing HTML. Use it for events, wins, deadlines, or a featured program message.

Homepage Preview

Nothing ready yet

Draft the homepage spotlight above to preview the callout.

No homepage spotlights yet

Create one above and make it live when you want it to appear under the hero.

Database Tools

Safe admin tools for exports and canned reports. This does not expose raw SQL in the browser.

Export Data

Run Report

Email Automation

Control customer emails plus internal staff email alerts for new tickets, assignments, mentions, and customer replies.

Email Settings

Use placeholders like {ticket_number}, {ticket_title}, {customer_name}, {reply_url}, and {status_label} where they make sense.
Email Preview

Automatic email preview

Choose an email type to preview the current template.

Support Chat Access

Control whether signed-out visitors can start support chat requests and leave offline support messages.

Loading guest chat setting...
Loading support email setting...