Get Tech Help

Fast triage

Clear titles, good contact information, and a strong description help us review your issue quickly and route it the right way.

Routed and assigned

Your request will be triaged and assigned to an appropriate certified technician or technical staff member based on the issue.

Follow-up and resolution

Once reviewed, someone will reach out using the contact information you provide and work to resolve the problem.

You are signed in

Your support request will be tied to your account so you can track updates and view it later from the portal.

Signed in

Start a Support Request

Use this form for device problems, account issues, networking issues, website questions, and general technical support.

School-owned devices

The support team can still help with general troubleshooting, restart steps, login issues, and guidance in chat or through a support request. For hands-on work, repair, or official service on school-owned devices, use the school service platform or visit the appropriate tech desk.

You can also read the public help article for this at Knowledge Base.

Issue Title

Keep it short and specific. This is the first thing the technician will scan.

Create Ticket Mode

Staff can create a ticket for themselves or take intake on behalf of a customer.

My Ticket
Start with my signed-in contact information. On Behalf of Customer
Enter a different customer's contact information.

First Name

Last Name

Email Address

Use the best email for follow-up and service updates.

Phone Number

Business Name (optional)

Priority

Location / Device / Context

Description

A clear description speeds up triage and helps the right person reach out faster.

Make (optional)

Model (optional)

Serial / Asset / Service Tag (optional)

Add a Photo (optional)

Upload a screenshot or photo

PNG, JPG, WEBP, GIF, or HEIC up to 10 MB. A quick screenshot of the error is usually enough.

Required Service Acknowledgment

All work is performed as part of a supervised educational program. Only certified student technicians are permitted to complete service work, and all work is performed under direct instructor supervision.

I understand this is an educational service performed by certified student technicians under direct supervision and that service is provided on a best-effort, no-guarantee basis. I agree that the school, its program, students, staff, and affiliated school entities assume no liability for data loss, hardware damage, theft, misconfiguration, downtime, failed parts, or any other negative outcome related to service. I understand that I am fully responsible for backing up my data before service and that I could lose all files, settings, accounts, software, or device functionality during troubleshooting, repair, transport, testing, reset, or reinstall. I confirm that I am authorized to request service for this device and I authorize the program to handle, open, test, move, restart, reset, and work on the device as needed.

By submitting this request, you acknowledge these terms and agree to the site’s Helpdesk Disclaimer and Terms of Use.

Open Customer Portal

Before you submit

Keep the request clear and understand the risk before handing over a device.

Use good contact information

Make sure your name, email, and phone number are correct so someone can follow up.

Describe the issue clearly

Say what happened, what you were trying to do, and what the device is doing now.

Back up your data first

If your data matters, back it up before service. Devices can fail, resets may be required, and bad outcomes are possible.