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Use your existing account. Once signed in, your support history and activity will load automatically.
Create account
Create an account in under a minute. Once you're in, all support requests stay tied to your account.
Select a support request
Choose a support request on the left to view updates, customer notes, and any uploaded photos.
Timeline
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Customer-facing notes will show up here. Techs and admins can also see internal notes.
Reply
This posts a customer-facing note to the selected support request.
Photos
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Any uploaded evidence or device photos will appear here.
Use the full intake form
New support requests from the portal now use the full helpdesk intake so service terms, device details, and contact information stay consistent.
Manage your account
Keep your contact details current so support updates and follow-up stay accurate.
My Shout Outs
See what you have submitted and manage anything that has not been published yet.
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When you submit one, it will show up here.
Pending and approved shout outs can be changed or deleted here. Published shout outs stay read-only so the display remains stable.
Tech / Admin Quick Intake
Search for an existing customer first. If they are not there, create them quickly and then open the ticket on their behalf.