Tech Support Help Desk
Request support, check progress, and keep work visible in one place. Use your account to view support history, current updates, and the helpdesk tools tied to your role.
Request support
Use the support form to describe the issue, device, and anything the team should know.
Check your updates
Log in with your account to see open tickets, status updates, and your support history in one place.
Reply or follow up
Log in to get support, reply when the team needs something, and look back at your support history.
Log in to open your helpdesk workspace
You can request support without signing in. Log in when you want to manage support, see ticket history, and get account-based updates.
After login, this page switches to your helpdesk workspace automatically.
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Open / Active
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My Tickets
Workspace
New techs should start in the Live Desk, then click Open Queue to pick up work.
Live Chats
Live support chats are available to admins, tech leads, and student techs after login.
Start with Open Queue
This desk is easiest to learn when you follow one path: open the queue, claim a waiting chat, then work it through to a close or handoff.
View
Switch between all tickets and the tickets connected to your account.
Search
Search by title, description, category, or status.
Status
Quick filter by status.
Status Buckets
Fast view of how tickets are distributed right now.
RFR
Ready for repair and waiting for bench work.
RIP
Active repairs currently in progress.
Awaiting Customer
Waiting on approval or customer response.
AWP
Paused until parts arrive.
RFP
Ready for pickup and customer handoff.
Finalized / Closed
Completed, non-repair, BER, no-trouble-found, or canceled.
Ticket Board
One place to review everything coming into the system.
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